Frequently Asked Questions (FAQ)
A comprehensive listing of some of the
most common inquiries
What is JetBroadband High Speed Internet service?

JetBroadband High Speed Internet is fast, reliable, always-on, cable Internet service. The service includes lots of great features, like e-mail and web hosting, and with JetBroadband high speed Internet you will experience the Internet at speeds you'll have to see to believe. Web pages load in a flash and files download within seconds. JetBroadband High Speed Internet is also affordable, with many different levels of service available to fit any budget and any need.
 
Why would I choose JetBroadband Internet over a competing service?

Speed, service, and support. JetBroadband High Speed Internet provides a super-fast connection to the Internet, world-class service and 24 / 7 / 365 technical support. By supporting local business, you will also contribute to the local economy and receive a more personalized service. Sign up with a national company and you'll soon realize that you're just an account number in their system.
 
How do I know if JetBroadband is expanding High-Speed Internet access to my home?

Please check our website often. We will develop a page that details our progress so that we can keep our interest customers informed. If you don't see your address on that page, please call us!
 
What are the advantages of cable Internet compared to DSL?

Performance and reliability. Unlike cable modem service, the performance of DSL is location-based. Distance from the DSL provider's Central Office (CO) determines the level of speed a DSL customer will receive. The greater the distance, the greater the degradation of speed. JetBroadband's High Speed Internet service delivers high performance levels no matter where a customer's home is located. Value. JetBroadband offers an always-on broadband connection with great features like multiple e-mail addresses (and access to WebMail to check e-mail while traveling), web space, news, and premium 24/7/365 technical support.
 
What do I need to set-up JetBroadband High Speed Internet service?

 

You will need to own a computer with a NIC or Ethernet card in it. JetBroadband will provide you with all the other equipment required to set up your High Speed Internet connection (cable modem, cable outlet/wires, etc.). The minimum system requirements are as follows:

Microsoft Windows Operating Systems supported:
- 98 and 98 SE
- Windows Millennium Edition (ME)
- Windows 2000 & 2003
- Windows XP (Home & Professional)

Intel® Pentium processor or equivalent with:
 - 233 MHz or faster for Windows 98, ME & 2000
- 233 MHz or faster for Windows 2000 & 2003
- 300 MHz or faster for Windows XP

RAM:
- 64 MB for Windows 98 & ME
- 128 MB for Windows XP, 2000 & 2003

Other Requirements:
- 100 MB free hard drive space
- CD-ROM or DVD drive
- 10Base-T Ethernet Network Interface Card (NIC)

Apple MacIntosh OS 10.1-10.2:
- PowerPC processor with speed 120 MHz or higher
- 64MB RAM - 10MB free hard drive space
- CD-ROM or DVD drive
- 10Base-T Ethernet Network Interface Card (NIC)

 
Can I use a laptop?

Yes, provided it meets the minimum configuration requirements. Subscribers should consider purchasing a wireless router for their home. This will allow you instant access to the internet from anywhere in or around your home.
 
Can I use other TCP/IP programs?

Performance and reliability. Unlike cable modem service, the performance of DSL is location-based. Any standard TCP/IP software will work with the JetBroadband network, and appropriate configuration parameters will be made available.
 
Does the JetBroadband service include chat and newsgroup options?

Yes, the JetBroadband service offers access to newsgroups (limited to no binaries) on the internet.  The connection does not include a chat service, but will provide you with access to any chat programs that you may have signed up for, such as MSN Messenger, ICQ and Yahoo Messenger.

 
Can I have multiple e-mail addresses with JetBroadband?

Yes! All JetBroadband High Speed Internet accounts allow you to set up multiple e-mail addresses. After your initial account has been set up, just click on the "My Account" link in the "Tech Support" section of the local news portal page to set up additional e-mail addresses. If you are unsure how many e-mail addresses are included with your account, call JetBroadband.
 
Can I access my JetBroadband e-mail away from home?
Yes! Using WebMail, you can access your e-mail anywhere that Internet access is available.
 
 
Is Technical Support available for the JetBroadband Internet service?

Friendly, knowledgeable technical support representatives are available via toll-free phone, 24 hours a day, 7 days a week, 365 days a year. Comprehensive online support is also available via the "Tech Support" link in the menu at the top of the local news portal page.

 
How secure is my JetBroadband Internet connection?

From a security perspective, cable modem networks are not very different from analog modem based dial-up networks. They connect customers to Internet Service Providers and the Internet using IP as their network protocol. However, cable modems are more attractive to hackers for the same reasons that make them more attractive to customers. The ease of connection and available bandwidth of these networks often results in customers staying online much longer, making them more vulnerable to hack attempts. Fortunately, there are precautions you can take to improve the security of your connection, such as firewall software. It is strongly recommended that you install commercially available firewall and anti-virus software on your computer. To find out more about such products, check with your local computer retailer. Some firewall products are even available free of charge for personal use. More info can be found under the "Learn how to secure your system" link in the "Tech Support" section of the local news portal page.

 
Does JetBroadband Internet service include parental control features?

JetBroadband High Speed Internet service includes e-mail filtering for spam (unsolicited e-mail), which often contains objectionable content. However, JetBroadband does not provide parental control features for web browsing or instant messaging. If you wish to block certain types of content for these web applications, you should visit your local computer software retailer to see what options are available.

 
How do TV reception problems affect JetBroadband Internet service?

If a TV reception problem is caused by cable signal interference, it may also affect JetBroadband High Speed Internet service. In these situations, a professional technician may have to be dispatched to your home to correct the problem. If the reception problem originates from the source of the broadcast, your Internet service will not be affected.

 
Will speed suffer as the JetBroadband acquires more subscribers?
No. The JetBroadband network is shared, but extra capacity is added as more subscribers sign up.
 
 

 
 

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