Frequently Asked Questions (FAQ)
A comprehensive listing of some of the
most common inquiries
Can I watch TV and use JetBroadband Internet at the same time?

Yes! You can surf the web, watch TV, and talk on the phone simultaneously without interrupting any of these services.
 
If I don't subscribe to cable, can I still get your Internet service?

YES YOU CAN!

JetBroadband is fully committed to being your Broadband service provider. We would be more than happy to provide you with internet access and we're certain that after you see the outstanding quality of our internet service, that you'll return to us later to add on a video package. Please call us to schedule an installation date!
 
Why is JetBroadband Cable better than a satellite dish?

JetBroadband is investing millions of dollars in your local community. We have hired local engineers, contractors and technicians to complete the upgrade. The money we invest in your community will help the local economy. When you purchase video from a satellite dish provider, your money leaves the local community.

JetBroadband has BIG plans to increase local programming, local weather, news & other local information resources.

Also JetBroadband will offer you bundled packages of Video and Data Access (and in the future, even voice communications). We will offer special discounts when all three are purchased together and we will put them on one convenient bill. You won't find all of these offers from a satellite provider.

JetBroadband also will offer you Video On Demand, an interactive product that you can't get with satellite service.
 
I want JetBroadband High-Speed Internet access, I'm already a JetBroadband cable customer, is it still necessary to install another line?

Often a new cable outlet is required, but this may differ from household to household. A technician will determine the needs for your specific situation.
 
How does the cable modem connect to my computer?

The cable modem is an external device that connects to your computer's 10-base T Ethernet port. You can do it yourself, or have us do it for a small installation fee. Did you know that we sell cable modems too? Ask us for details! Subscribers should consider purchasing a wireless router for their home. This will allow you instant access to the internet from anywhere in or around your home.
 
Can I use a splitter on my television cable?

One of the advantages of using JetBroadband High Speed Internet service is that, in most cases, it uses the existing cable that is already in your home. This cable is capable of carrying both video signals and data signals at the same time. While it may appear that you only need to install a splitter on the existing cable, due to the potential of introducing "noise" or interference into the cable system, JetBroadband may require the installation of a data outlet in a secondary location. A technician will determine the best solution for your situation.
 
How can I get cable from the TV in my living room to the PC in my bedroom?

Since both data and television signals travel on the same physical cable, you may require a cable splitter to provide multiple connections. To avoid the potential of introducing noise to the system, a cable technician may install a cable outlet or splitter in the second location.
 
If my cable is out, how will that affect my Internet service?

If your cable service isn't working, your cable Internet service will most likely be inaccessible as well. If the cable service is down, we will work diligently to restore both services, but if the problem persists after cable connectivity has been restored, please call Technical Support.
 

 
 

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